Returns

Change of mind returns

We want you to love the products you buy from us. If you change your mind, you may return the product to us within 30 days of the date you received it and we will issue you with a store credit.

You will be responsible for the shipping costs for a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

You must lodge a return request via the 'My Account' page, select 'Get Help'. Alternatively, you can contact us with your name and order number and our Customer Care team will arrange the return for you.

Products returned for change of mind reasons must be in 'as-new' condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the products.

The following products cannot be returned due to a change of mind:

Products described as "made to order"
Mattresses, bedding, pillows and sofa covers
All forms of clearance stock (e.g. warehouse, floor stock etc.)
Personalised items
Gift Cards
Orders for commercial or non-domestic use
Products assembled on delivery or installed by us or our contractors
Within 5 business days (in VIC) of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and any shipping costs incurred by us for you to return the product back to the warehouse. If you opted for Purchase Protection on your order, you will have additional options (see the Purchase Protection section for more information).

Store credit voucher codes will be valid for one (1) year from the date of issue.

We will not accept returns delivered in person to our depots, offices or warehouse facilities.